AUSTRALIAN CAPITAL TERRITORY – Click here to go back to main support page
1. Department of Families, Community Services and Indigenous Affairs
- Ph 1300 653 227
TTY 1800 260 402
Facsimile 02 6244 6048
email feedback@community.gov.au
2. Parentline
(02) 6287 3833 – (9 am to 9 pm – Mon-Fri except public holidays)
3. Health First
(02) 6207 7777 – (24 hours, 7 days)
4. Lone Fathers Association of Australia
CANBERRA ACT
Feel free to contact the Association any time.
Email: president@lonefathers.com.au
Phone: (02) 6258 4216
Office: (02) 6239 4650
Fax: (02) 6259 2947
Mobile: 041 766 8802
News Letter Editor: mlr1952@bigpond.net.au
Editor’s Fax: (02) 6259 6516
VICTORIA
1. Maternal and Child Health Line 13 22 29
2. Early Childhood Intervention Line 1800 783 783
URL: www.ecis.vic.gov.au
3. Parentline call 13 22 89 (8AM-12AM Monday –Friday, 10am-10pm weekend)
URL: www.parentline.vic.gov.au
4. Child Protection Emergency Service ring 13 12 78
5. Australian Goverbment – Australian Institute of Family Studies –
Australian Family Relationships Clearinghouse
Phone: (03) 9214 7888
Fax: (03) 9214 7839
Email: afrc@aifs.gov.au
Website: www.aifs.gov.au/afrc
QUEENSLAND
1. Department of Communities – Brisbane Qld
Telephone: 13 13 04 (cost of a local call)
Facsimile: (07) 3404 3570
TTY: (07) 3012 8655
Email: enquiries@communities.qld.gov.au
2. Parentline – Queensland
7 days A week between the hours of 8am – 10pm
Cost of A local call 1300 301 300
Phone: (07) 3369 1588
Fax: (07) 3367 1266
Email: parentline@boystown.com.au
http://www.parentline.com.au/home_ParentLine.aspx?s=11
3. Kids Help Line (24 hr) 1800 551 800
4. Community Child Health Service (24 hr) (07) 3862 2333
Outside Brisbane 1800 177 279
5. Child Care Information Service (07) 3224 4225
Outside Brisbane 1800 637 711
6. Women’s Infolink 1800 177 577
7. dvconnect womensline (24 hours) 1800 811 811
Domestic violence counselling and refuge placements
8. dvconnect mensline (10 am to 6 pm) 1800 600 636
Counselling, support and information.
NORTHERN TERRITORY
1. Child Abuse / Child Protection Hotline
24-hour service Freecall 1800 700 250
Child Abuse Prevention Services 1800 688 009
2. Child Immunisation
8am – 4.20pm Mon – Fri
Phone 8922 8315
3. Children’s Services Unit
8am – 4.20pm Mon – Fri Freecall 1800 019 161
4. Office of Children and Families – Northern Territory Government
Freecall within Australia: 1800 005 485
Local call within the Northern Territory: 8999 2779
International callers please dial: +61 8 8999 2779
Email: families@nt.gov.au
URL: http://www.families.nt.gov.au/asp/index.asp?pgid=7274
5. Mens’s Helpline 1300 789 978
6. Kids Helpline 1800 55 1800
7. NT Legal Aid Commission 1800 019 343
8. Nursing Vacancy Enquiry Line
8.30am – 4.20pm
Free Call (domestic only): 1800 000 648
International Call: (+61) 1800 000 648
Email: nursinginfo.ths@nt.gov.au
URL: http://www.nursing.nt.gov.au/
9. Northern Terrytory Gevernment – Department of Health and Community Services
Freecall within Australia: 1800 005 485
Local call within the Northern Territory: 8999 2779
International callers please dial: +61 8 8999 2779
Email: families@nt.gov.au
URL: http://www.families.nt.gov.au/asp/index.asp?palias=Families+-+Being+a+Parent&sid=5
WESTERN AUSTRALIA
1. Department for Communities – Perth
General Enquiries (08) 6217 8700 The offices are generally open between 8.00am and 5.00pm, Monday to Friday.
After hours contact can be made by ringing Crisis Care on (08) 9223 1111 or 1800 199 008.
URL: http://www.community.wa.gov.au/DFC/ContactUs
2. Parenting Line (Parent Help Centre 24 hour service )
A telephone service for people caring for children 0-18 years.
Phone: (08) 9272 1466 or (08) 6279 1200 or
1800 654 432 (free for STD callers) (24 hours, 7 days)
3. Family Helpline
It operates 24 hours a day, 7 days a week.
(08) 9223 1100 or 9223 1 1 1 1 or (08) 9221 2000
1800 643 000 (free for STD callers)
TTY (08) 9325 1232
CAN BE ACCESSED THROUGH THE TRANSLATING AND INTERPRETING SERVICE ON 13 40 50
URL: http://www.communities.wa.gov.au/DFC/Resources/Helplines/Family+Helpline.htm
4. Ngala Family Resource Centre
(08) 9367 7855
Ngala Helpline: (08) 9368 9368 or
1800 111 546 (STD callers) (8 am – 8 pm, 7 days)
| Web: | http://www.ngala.com.au |
| Email: | ngala@ngala.com.au |
5. Parents Without Partners (08) 9389 8350
6. Lone Parent Family Support Service (08) 9389 8373
Lone Fathers Support (08) 9421 1114
URL: http://www.community.wa.gov.au/DFC/Resources/Parenting/InformationSheets/Parenting_Alone.htm
8. Family and Domestic Violence Unit – Perth
Telephone: 6217 8300
Fax: 9481 0445
Email: info@communities.wa.gov.au
police attendance or assistance call 131 444
Crisis Care Tel: 9223 1111
Free call: 1800 199 008
9. Office for Youth – Perth
Telephoning:(08) 6217 8400 or
1800 281 116 (freecall)
Faxing:(08) 9481 3074
Emailing:youngpeople@communities.wa.gov.au
URL: http://www.childrenandyouth.wa.gov.au/
10.Office for Women’s Policy – Perth
Telephone: 08 6217 8200
Fax: 08 9481 0441
Email: owp@communities.wa.gov.au
Web: www.women.wa.gov.au
11. Child Care Licensing and Standards Unit – Western Australia
Telephone: (08) 6210 3333
Fax: (08) 6210 3300
Free call: 1800 199 383
URL: http://www.community.wa.gov.au/DFC/ContactUs/CCLSU_contacts.htm
TASMANIA
1. The Parenting Line
The Parenting Line is a telephone information service for parents and carers that is available at any time to assist parents with stressful parenting issues and concerns.
1300 808 178 (cost of a local call) (24 hours, 7 days)
2. Family Day Care Hotline
1800 621 218 (freecall)
8.30 am – 7 pm Monday – Thursday
8.30 am – 5 pm Friday
3. Child Care Access Hotline
1800 670 305 (freecall)
1800 639 327 (TTY Service – hearing/speech impaired)
8 am – 9 pm Monday – Friday
4. Grandcare (information service for grandparents)
1800 323 (10 am – 3 pm (Mon-Fri))
5. Playgroup Tasmania Head Office:
Free Call: 1800 171 882
Email: ceo@playgrouptas.org.au
URL: http://www.playgroupaustralia.com.au/tas/index.cfm?objectid=BC25B1A9-046E-7DB2-EC4005E5D8F8F5D1
6. Relationships Australia
Relationships Australia provides a range of support services to couples, individuals and families including relationship counselling, mediation, family violence intervention and support for problem gambling.
1300 364 277 (cost of a local call)
SOUTH AUSTRALIA
1. Parent Help Line
(local call cost within South Australia) 1300 364 100 (24 hours, 7 days)
Mobile phone callers in South Australia can reach the Parent Helpline on 8303 1555. Please note that normal mobile phone rates will apply for these calls.
URL: http://www.parenting.sa.gov.au/helpline/ OR
http://www.cyh.com/SubContent.aspx?p=102
2. Child Abuse Report Line
13 14 78 (operates 24 hours a day, every day of the year)
3. Youth Healthline
1300 13 17 19 (local call cost from anywhere in South Australia)
Mobile phone users should call (08) 8303 1691 (normal mobile phone rates apply)
The Youth Healthline is a 24-hour, 7-day telephone service for young people aged 12 to 25 years in South Australia.
URL: http://www.cyh.com/SubContent.aspx?p=187
4. Parenting SA
Parenting SA provides information for parents on a range of child development / behaviour issues and how to locate a parent group near you.
(08) 8303 1660 (9am – 5pm, Monday – Friday)
5. Child and Youth Health – Day Service
Child and Youth Health can provide a more intensive service where a nurse will spend some time, even a whole day, with you at one of their Centres. This may include provision of breastfeeding support, health information and tips on settling.
1300 733 606 (cost of a local call)
6. Family Day Care Hotline
1800 621 218 (freecall) (8.30 am – 7 pm Monday – Thursday and 8.30 am – 5 pm Friday)
7. Child Care Access Hotline
1800 670 305 (freecall) (8.00am – 9.00pm, Monday – Friday)
1800 639 327 (TTY Service – hearing/speech impaired)
URL: http://www.childcare.sa.gov.au/ybsproviders/
8. Playgroup SA
Playgroups are a great way for small children to practise the fine art of getting along with others and to try new ways to play.
(08) 8344 2722
1800 681 080 (country callers)
9. Relationships Australia
Relationships Australia provides a range of support services to couples, individuals and families including relationship counselling, mediation, family violence intervention and support for problem gambling.
1300 364 277 (cost of a local call)
10. WIS – Women’s Information Service
You can phone or visit WIS to talk about relationships, health, legal matters, housing, financial issues, material assistance, work, education, violence or anything else you need information about.
Phone: (08) 8303 0590
Fax: (08) 8303 0576
Toll Free: 1800 188 158
Email: info@wis.sa.gov.au
URL: http://wis.sa.gov.au/index.php?section=789
11. Men’s Information and Support Group
The Men’s Information and Support Centre offers support and services specifically designed to meet men’s needs.
Temporary mobile 0404 604 426
(08) 8212 0331 (9 am – 5 pm: Monday to Friday)
E-mail: info@misc.com.au
URL: http://www.misc.com.au/contact.htm
12. Department for Families and Communities – South Australia
Adelaide SA
Ph: +61 8 8413 9050 (Reception)
Ph: +61 8 8226 8800 (General enquiries)
Fax: +61 8 8413 9003
Email: enquiries@dfc.sa.gov.au
URL: http://familiesandcommunities.sa.gov.au/Default.aspx?tabid=51
NEW SOUTH WALES
1. Parentline
132 055 (24 hours, 7 days)
2. Karitane Care Line
Karitane provides support, guidance and information to families experiencing parenting difficulties, to health professionals and to the community. Karitane offer a careline a volunteer home visiting program, a residential facility and a number of education services.
STD Callers: 1300 227 464 (24 hours, 7 days (Mon-Thurs); 8 am – 11 pm Friday – Sunday)
(02) 9794 1852 (Sydney metro)( 8 am – 11 pm (Fri-Sun))
3. Tresillian Parent Helpline
A community service, providing positive and practical advice on caring for babies, for both parents and health professionals. Tresillian offer a 24 hour parenting helpline, outreach, day stay and residential programs.
Freecall: 1800 637 357 (24 hours, 7 days)
(02) 9787 0855 (Sydney metro)
4. Family Day Care Hotline
1800 621 218 (freecall)
8.30 am – 7 pm Monday – Thursday
8.30 am – 5 pm Friday
5. Playgroup NSW Inc.
Phone: 02 9604 5513 or
Freecall: 1800 171 882
Fax: 02 9604 5541
Email: admin@playgroupnsw.com.au
Website: www.playgroupnsw.com.au
6. Women’s Information and Referral Service (WIRS)
The Women’s Information and Referral Service is a confidential telephone contact point for women seeking up to date and accurate information about organisations and services for women in NSW.
1800 817 227 (freecall)
1800 673 304 (TTY Service – hearing/speech impaired)
7. Relationships Australia
Relationships Australia provides a range of support services to couples, individuals and families including relationship counselling, mediation, family violence intervention and support for problem gambling
1300 364 277 (cost of a
8. Families NSW
Phone: (02) 9716 2836
URL: http://www.families.nsw.gov.au/DOCS/HOMEPAGE/FFHOME.html
9. Lone Parent Family Support Service – NSW
T : (02) 9251 5622
F : (02) 9251 5875
E : admin@lpfsscityeast.ngo.org.au
URL: http://www.loneparentfamilysupport.com.au/family-support.htm
We are a service providing family support and services to lone parents, parents with no family, family support network in NSW for single parents, family support for children with single parent, sole parents family support, family support service for single parents in Sydney, family support group in NSW, sole carers support group in Sydney, child support, support services, supporting the family.
GENERAL HOTLINE – AUSTRALIA WIDE
1. Family Relationship Advice Line
1800 050 321 (8 am – 8 pm (Mon-Fri), 10 am – 4pm (Sat) (local time))
2. Alcohol and Drug Information Services (ADIS)
1800 422 599 (24 hours, 7 days)
3. Child Care Access Hotline
1800 670 305
1800 639 327 (TTY service for people with a hearing/speech impairment)
Hours of operation: 8 am – 9 pm (Mon-Fri)
4. Violence Against Women
1800 200 526 Confidential 24 hour helpline
5. Kids Helpline
1800 551 800 (24 hours, 7 days)
6. Lifeline
131 114 (24 hours, 7 days)
7. Mensline Australia
1300 789 978 (24 hours, 7 days (Support and referral to specialist men’s services))
8. Medicare Public Enquiries Line
132 011 (9 am – 5 pm (Mon-Fri))
9. National Poisons Information Centre
131 126
10. Playgroup Australia
1800 171 882 (9 am – 3 pm (Mon-Fri))
11. Sane Australia Mental Health Helpline
1800 187 263 (9 am – 5 pm (Mon-Fri))
